At Evig Glans Paris, every perfume is packed with care and quality checked before dispatch. As a luxury fragrance brand, we maintain strict hygiene, safety and product handling standards.
Evig Glans Paris is a luxury fragrance brand by HOUSE OF FM PARIS.
Because perfumes are personal care and fragrance products, returns and exchanges are accepted only under specific conditions mentioned below.
Return Policy
Due to the personal and sensitive nature of fine fragrances, opened, used or sprayed perfumes cannot be returned.
Once a perfume bottle has been opened, used, sprayed or tampered with, it cannot be returned or exchanged for hygiene, safety and quality reasons.
We do not accept returns for the following reasons:
Change of mind after purchase
Fragrance preference or personal liking
Customer selecting the wrong product
Product already opened or used
Product seal removed or damaged by the customer
Fragrance not matching personal expectation
Minor variation in scent perception due to skin chemistry, weather or storage conditions
Perfume is a personal experience, and the same fragrance may smell slightly different on different people due to body chemistry, climate and usage pattern. Such differences are not considered a product defect.
Exchange Policy
Exchange may be accepted only in the following cases:
Product received in damaged condition
Perfume bottle broken during delivery
Product leakage during transit
Wrong product received
Missing product in the package
To request an exchange, the customer must contact our support team within 24 hours of delivery.
A complete and clear unboxing video is mandatory for any exchange claim related to damage, leakage, broken bottle, wrong product or missing item.
Mandatory Unboxing Video Requirement
For any claim to be accepted, the unboxing video must clearly show:
The sealed package before opening
The shipping label clearly visible
The complete opening process without any cut, pause or editing
The product inside the package
The damage, leakage, wrong product or missing item clearly visible
The video must be recorded from the beginning before the package is opened. Claims without a proper unboxing video may not be accepted.
If the video is incomplete, edited, unclear or recorded after the package has already been opened, Evig Glans Paris may not be able to approve the claim.
Refund Policy
Refunds are applicable only in limited cases where the claim is approved by our team.
Refund may be considered in the following situations:
Order cancelled before dispatch
Product is out of stock after payment
Replacement is not available for an approved damaged or wrong product claim
Payment deducted but order not confirmed
Refunds are not applicable for opened, used, sprayed or personally disliked products.
If a refund is approved, it will be processed to the original payment method used by the customer. Refund processing time may vary depending on the bank, payment gateway or payment method.
Refunds usually take 5 to 10 working days after approval, but the final credit timeline depends on the customer’s bank or payment provider.
Damaged or Wrong Product Received
If you receive a damaged product, leaked product, broken bottle or wrong product, please contact us within 24 hours of delivery.
Please share the following details:
Order Number
Registered Mobile Number
Product Name
Clear Photos of the Product
Complete Unboxing Video
Description of the Issue
Once our team verifies the details, we may offer a replacement, exchange or refund depending on product availability and the nature of the issue.
Products Not Eligible for Return or Exchange
The following products are not eligible for return or exchange:
Opened perfumes
Used perfumes
Sprayed perfumes
Products with broken or removed seal
Products damaged after delivery due to customer handling
Products without original packaging
Products returned without approval from our team
Products reported after 24 hours of delivery
Quality and Fragrance Experience
Evig Glans Paris perfumes are created using premium oils, refined aroma molecules and high-performance fragrance compositions. However, fragrance performance may vary depending on skin type, climate, application method, storage and personal body chemistry.
Longevity, projection and sillage may feel different from person to person. Such variation is natural in perfumery and is not considered a defect.
How to Request Support
For return, refund or exchange related support, please contact:
Customer Support Email: supportevigglans@gmail.com
Phone: +91 8299687077
Please mention your order number and registered mobile number while contacting us.
Important Note
Evig Glans Paris reserves the right to approve or reject any return, refund or exchange request after reviewing the product condition, claim details, photos, video proof and order information.
Any product sent back without prior approval from our team may not be accepted.
Company Information
Brand: Evig Glans Paris
Parent Company: HOUSE OF FM PARIS
Manufactured by: Arabian Fragrance
Hodi Bunglow, Varyavi Bazar, Surat, Gujarat 395003
Marketed by: HOUSE OF FM PARIS
S-3, Kashiraj Apartment, Kamachha, Varanasi, Uttar Pradesh 221010
Customer Support: supportevigglans@gmail.com
Evig Glans Paris is committed to providing every customer with a refined, safe and trustworthy fragrance experience.