Refund Policy

At Evig Glans Paris, we aim to provide a transparent and trustworthy shopping experience for every customer.

Evig Glans Paris is an international luxury perfume house by HOUSE OF FM PARIS. Every order is carefully checked, packed and dispatched with attention to quality and safety.

This Refund Policy explains when refunds may be applicable and how refund requests are handled.

Refund Eligibility

Refunds are applicable only in specific approved cases.

A refund may be considered in the following situations:

Order cancelled before dispatch

Product out of stock after payment

Payment deducted but order not confirmed

Duplicate payment received for the same order

Replacement not available for an approved damaged product claim

Replacement not available for an approved wrong product claim

Order cancelled by Evig Glans Paris due to operational or serviceability reasons

All refund requests are subject to verification and approval by our team.

No Refund for Opened or Used Perfumes

Due to the personal and sensitive nature of fine fragrances, opened, used or sprayed perfumes are not eligible for refund.

Perfumes are personal care and fragrance products. Once opened, used, sprayed or tampered with, they cannot be accepted for refund, return or exchange for hygiene, safety and quality reasons.

Refunds are not applicable for:

Change of mind after purchase

Fragrance preference or personal liking

Customer selecting the wrong product

Product already opened or used

Product seal removed or damaged by the customer

Perfume sprayed or tested by the customer

Fragrance not matching personal expectation

Performance variation due to skin chemistry, weather or storage

Fragrance is personal, and the same perfume may smell or perform differently on different people. Such natural variation is not considered a product defect.

Refund for Cancelled Orders

If your order is cancelled before dispatch and the cancellation is approved, the eligible refund will be processed to the original payment method.

If an order has already been dispatched, cancellation may not be possible from our side. In such cases, refund eligibility will depend on the situation, product condition and our cancellation policy.

Refund for Payment Deducted but Order Not Confirmed

Sometimes, due to payment gateway issues, bank delay, network error or technical failure, payment may be deducted but the order may not be confirmed.

If this happens, please contact our support team with payment proof.

Please share the following details:

Full Name

Registered Mobile Number

Email Address

Payment Screenshot

Transaction ID

Date and Time of Payment

Amount Paid

Once verified, the amount may be refunded or adjusted against a confirmed order, depending on the situation.

Refund for Duplicate Payment

If duplicate payment has been made for the same order, please contact our customer support team with proof of both transactions.

After verification, the duplicate amount may be refunded to the original payment method.

Refund for Damaged or Wrong Product

If you receive a damaged product, leaked product, broken bottle, wrong product or missing item, you must contact us within 24 hours of delivery.

A complete and clear unboxing video is mandatory for any claim related to:

Damaged product

Leaked product

Broken bottle

Wrong product received

Missing product in package

The unboxing video must clearly show:

The sealed package before opening

The shipping label clearly visible

The complete opening process without any cut, pause or editing

The product and packaging inside

The issue clearly visible

If the claim is approved and replacement is not available, a refund may be considered.

Claims without a proper unboxing video may not be accepted.

Refund Timeline

Once a refund is approved, it will usually be processed within 5 to 10 working days.

The final credit timeline may depend on the customer’s bank, card provider, UPI service, wallet provider or payment gateway.

Evig Glans Paris will initiate the refund after approval, but we are not responsible for delays caused by banks, payment gateways or third-party payment providers.

Refund Method

Approved refunds are usually processed to the original payment method used for the order.

For example:

UPI payment refund will be processed to the original UPI source

Card payment refund will be processed to the original card

Wallet payment refund will be processed to the original wallet

Net banking refund will be processed to the original bank account

Cash refunds are not usually provided for online payments.

Shipping and Handling Charges

Shipping charges, return courier charges, payment gateway charges or handling charges may be deducted from the refund amount where applicable.

If an order is refused after dispatch, returned due to incorrect customer details, or returned because the customer was unavailable, shipping and handling charges may be deducted from any eligible refund.

Non-Refundable Cases

Refund will not be applicable in the following cases:

Opened perfume

Used perfume

Sprayed perfume

Product seal broken by customer

Product damaged after delivery due to customer handling

No proper unboxing video for damage claim

Complaint raised after the required timeline

Wrong address or incorrect contact details provided by customer

Delivery refused by customer after dispatch

Fragrance preference issue

Customer expected a different scent

Natural variation in perfume performance

Product stored incorrectly by customer

Return of Product Before Refund

In some approved cases, the product may need to be returned to us before refund processing.

The product must be returned in its original packaging, unused condition, sealed condition and with all accessories or packaging materials, if applicable.

Any product sent back without approval from our team may not be accepted.

Refund Approval

All refund requests are subject to review and approval by Evig Glans Paris.

We may ask for order details, payment proof, photos, videos, courier details or any other information required for verification.

Evig Glans Paris reserves the right to approve or reject any refund request based on product condition, order status, policy terms and evidence provided by the customer.

How to Request a Refund

To request a refund, please contact:

Customer Support Email: supportevigglans@gmail.com

Phone: +91 8299687077

Please mention your order number, registered mobile number and reason for refund request.

For faster support, please include all necessary photos, payment proof or unboxing video where applicable.

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