At Evig Glans Paris, we want every customer to enjoy a smooth, safe and trustworthy shopping experience.
Evig Glans Paris is an international luxury perfume house by HOUSE OF FM PARIS. We take customer trust seriously and aim to provide a secure payment experience for every order placed on our website.
Secure Payment Experience
When you place an order on our website, available payment options will be shown at checkout.
Online payments may be processed through trusted third-party payment gateways, banks or payment service providers. These payment partners help process your transaction securely and efficiently.
Evig Glans Paris does not store your complete card details, UPI PIN, banking password, CVV or sensitive payment credentials on our website.
Accepted Payment Methods
Depending on availability at checkout, customers may be able to pay through different payment methods.
Available payment options may include:
UPI
Credit Card
Debit Card
Net Banking
Wallets
Payment Gateway Options
Cash on Delivery, if available
The final payment methods available for your order will be shown during checkout.
Cash on Delivery
Cash on Delivery, if available, will be shown at checkout.
Evig Glans Paris reserves the right to enable, disable, accept or reject Cash on Delivery orders depending on serviceability, order value, customer history, pin code, operational requirements or previous delivery refusal history.
For Cash on Delivery orders, customers are requested to keep the exact amount ready at the time of delivery.
Repeated refusal, cancellation or non-acceptance of Cash on Delivery orders may result in restriction of COD facility for future purchases.
Payment Confirmation
After successful payment, you may receive an order confirmation through email, SMS, WhatsApp or website notification.
If your payment is successful but you do not receive order confirmation, please contact our customer support team with your payment proof.
Please share the following details:
Full Name
Registered Mobile Number
Email Address
Payment Screenshot
Transaction ID
Date and Time of Payment
Amount Paid
Our team will verify the details and assist you further.
Payment Deducted but Order Not Confirmed
Sometimes, due to bank server delay, payment gateway issue, network error or technical failure, payment may be deducted but the order may not be confirmed immediately.
If this happens, please do not panic.
Contact our customer support team and share your transaction details. Once verified, the payment may be adjusted against your order or refunded as per the situation.
Customer Support Email: supportevigglans@gmail.com
Phone: +91 8299687077
Duplicate Payment
If you have made duplicate payment for the same order, please contact our support team with proof of both transactions.
Once verified, the duplicate amount may be refunded to the original payment method.
Refunds for duplicate payment usually take 5 to 10 working days after approval, depending on the bank, payment gateway or payment method.
Failed Payment
If your payment fails, your order may not be confirmed.
In such cases, you may try placing the order again using another payment method or contact customer support for assistance.
Evig Glans Paris is not responsible for payment failure caused by bank server issues, incorrect payment details, insufficient balance, payment gateway errors, internet failure or customer-side transaction issues.
Refund Security
Approved refunds are usually processed to the original payment method used by the customer.
Refund timelines may vary depending on the bank, payment gateway, card provider, wallet provider or UPI service.
Evig Glans Paris will initiate the refund after approval, but the final credit timeline depends on the payment service provider or customer’s bank.
Payment Safety Tips for Customers
To keep your transaction safe, please follow these precautions:
Do not share your UPI PIN, OTP, CVV, card PIN or banking password with anyone
Do not make payment to any personal account unless officially confirmed by Evig Glans Paris
Always check the payment amount before completing the transaction
Use only the payment options available on our website or officially shared by our team
Do not click on suspicious payment links
Do not share sensitive banking details on Instagram, WhatsApp comments or public messages
Evig Glans Paris will never ask for your UPI PIN, card PIN, CVV, banking password or OTP.
Unauthorized Transactions
If you notice any unauthorized transaction or suspicious activity related to your payment, please contact your bank or payment provider immediately.
You may also inform our customer support team with relevant details so that we can assist from our side wherever possible.
Evig Glans Paris will not be responsible for loss caused due to customer negligence, sharing of OTP, UPI PIN, card details, banking password or use of unauthorized payment links.
Order Verification
For customer safety and fraud prevention, Evig Glans Paris may verify certain orders before processing.
Order verification may be required in cases such as:
High-value order
Bulk order
Incomplete address
Incorrect mobile number
Suspicious payment activity
Multiple failed payment attempts
Cash on Delivery order confirmation
If our team is unable to verify the order, Evig Glans Paris reserves the right to hold, cancel or refund the order as per the situation.
Pricing and Payment Errors
We try our best to ensure that all prices and payment details shown on the website are accurate.
However, in rare cases, errors may happen due to technical issues, system updates, incorrect pricing, payment gateway error or website malfunction.
Evig Glans Paris reserves the right to cancel any order placed with incorrect pricing, incorrect discount, payment error or technical issue.
If payment has already been received for such an order, the eligible amount will be refunded to the original payment method.
Invoice
After placing an order, customers may receive an invoice or order summary through the website, email or other available communication method.
For eligible business or bulk orders, GST invoice support may be available subject to correct billing details provided by the customer.
Customers requesting GST invoice should provide complete and accurate billing information at the time of order placement.
Important Note
Evig Glans Paris aims to provide a safe and reliable payment experience, but online transactions may involve third-party payment gateways, banks, wallets, UPI platforms and service providers.
By placing an order on our website, you understand that payment processing may also be subject to the terms, policies and timelines of these third-party payment providers.
Contact for Payment Support
For any payment related issue, please contact:
Customer Support Email: supportevigglans@gmail.com
General Email: evigglans@gmail.com
Phone: +91 8299687077
Please mention your order number, registered mobile number and transaction details while contacting us.
Company Information
Brand: Evig Glans Paris
Parent Company: HOUSE OF FM PARIS
Manufactured by: Arabian Fragrance
Hodi Bunglow, Varyavi Bazar, Surat, Gujarat 395003
Marketed by: HOUSE OF FM PARIS
S-3, Kashiraj Apartment, Kamachha, Varanasi, Uttar Pradesh 221010
Instagram: @evigglans_perfumes
Evig Glans Paris is committed to offering a safe, refined and trustworthy shopping experience for every customer.