At Evig Glans Paris, customer trust is an important part of our luxury fragrance experience.
Evig Glans Paris is a luxury fragrance brand by HOUSE OF FM PARIS. We are committed to offering clear communication, responsible service and timely support for our customers.
If you have any concern related to your order, delivery, product, payment, return, refund, exchange or website experience, you can contact our customer support and grievance team through the details mentioned below.
Customer Support
For general customer support, order assistance and product related queries, please contact:
Customer Support Email: supportevigglans@gmail.com
General Email: evigglans@gmail.com
Phone: +91 8299687077
Instagram: @evigglans_perfumes
Please mention your order number, registered mobile number and product name while contacting us. This helps our team understand your issue faster and assist you properly.
Grievance Officer
For unresolved complaints or formal grievance related matters, you may contact our grievance support team.
Grievance Officer: Customer Grievance Officer, HOUSE OF FM PARIS
Email: supportevigglans@gmail.com
Phone: +91 8299687077
Address: HOUSE OF FM PARIS
S-3, Kashiraj Apartment, Kamachha, Varanasi, Uttar Pradesh 221010
Customers are requested to share complete details of the complaint so that the matter can be reviewed properly.
What You Can Contact Us For
You can contact our customer support or grievance team for matters related to:
Order confirmation
Order tracking
Delivery delay
Payment issue
Duplicate payment
Wrong product received
Damaged product received
Leakage or broken bottle during delivery
Missing product in package
Return, refund or exchange query
Cancellation request
Product information
Website related issue
Customer service experience
How to Raise a Complaint
To raise a complaint, please email us at:
Please include the following information in your email:
Full Name
Order Number
Registered Mobile Number
Email Address
Product Name
Date of Delivery
Clear Description of the Issue
Photos, if applicable
Complete Unboxing Video, if the issue is related to damage, leakage, broken bottle, missing product or wrong product
For damaged product, leakage, broken bottle, wrong product or missing item claims, a clear and complete unboxing video is required for verification.
Unboxing Video Requirement
For any claim related to damaged product, leakage, broken bottle, wrong product or missing item, the unboxing video must clearly show:
The sealed package before opening
The shipping label clearly visible
The full opening process without any cut, pause or editing
The product and packaging inside
The issue clearly visible
Claims without a complete unboxing video may not be accepted.
Complaint Review Process
Once we receive your complaint, our team will review the details shared by you.
We may contact you for additional information, photos, video proof or order details if required.
After verification, we will try to provide an appropriate resolution based on the nature of the complaint and our policies.
Possible resolutions may include:
Clarification or support
Order tracking assistance
Replacement, if eligible
Exchange, if eligible
Refund, if approved
Correction of order or service issue
Resolution Timeline
We aim to acknowledge customer complaints within 48 working hours of receiving complete details.
We aim to resolve eligible complaints within 7 to 15 working days, depending on the nature of the issue, verification process, courier coordination, payment gateway response or product availability.
Some cases may take longer due to bank processing, courier investigation, public holidays, incomplete customer information or other situations beyond our control.
Important Conditions
Evig Glans Paris may not be able to accept complaints in the following cases:
The complaint is raised after the required timeline
The product has been opened, used, sprayed or tampered with
The product seal has been removed or damaged by the customer
The product was damaged after delivery due to customer handling
No unboxing video is available for damage, leakage, wrong product or missing item claims
The complaint is related to personal fragrance preference
The fragrance smells different due to skin chemistry, weather or storage conditions
The customer provided incorrect address or contact details
Perfume is a personal product, and fragrance perception may vary from person to person. Personal liking, skin chemistry variation or fragrance preference is not considered a product defect.
Escalation
If your issue is not resolved through regular customer support, you may write again with the subject line:
Formal Grievance: Order Number
Please send the email to:
Our grievance team will review the matter and try to provide a suitable response as per company policy.
Company Information
Brand: Evig Glans Paris
Parent Company: HOUSE OF FM PARIS
Manufactured by: Arabian Fragrance
Hodi Bunglow, Varyavi Bazar, Surat, Gujarat 395003
Marketed by: HOUSE OF FM PARIS
S-3, Kashiraj Apartment, Kamachha, Varanasi, Uttar Pradesh 221010
Customer Support: supportevigglans@gmail.com
General Email: evigglans@gmail.com
Phone: +91 8299687077
Instagram: @evigglans_perfumes
Last Updated: 29 May 2026
Evig Glans Paris is committed to building long-term customer trust through quality fragrance, transparent support and responsible service.