Thank you for shopping with Evig Glans Paris.
Evig Glans Paris is an international luxury perfume house by HOUSE OF FM PARIS. We understand that once you place an order, you want to know exactly where your perfume is and when it will reach you.
This page is created to help you track your order and contact our support team if you need any assistance.
How to Track Your Order
Once your order is packed and dispatched, tracking details may be shared with you through email, SMS, WhatsApp or any other available communication method.
You can use the tracking link or tracking ID provided to check the current status of your shipment.
If you have received a tracking number, please visit the courier partner’s tracking page and enter your tracking details to view the latest update.
Order Processing Time
After your order is successfully placed, it usually takes 1 to 3 working days for processing, packing and dispatch.
During festive seasons, high order volume, sale periods, courier delays or public holidays, processing may take slightly longer.
Once the order is dispatched, delivery usually takes 3 to 7 working days, depending on your location and courier serviceability.
Tracking Details Not Received
If you have placed an order but have not received tracking details, please wait until your order is dispatched.
Tracking details are usually shared only after the shipment has been handed over to the courier partner.
If you do not receive tracking details within 3 working days after placing the order, please contact our customer support team.
Customer Support Email: supportevigglans@gmail.com
Phone: +91 8299687077
Please mention your order number and registered mobile number while contacting us.
Information Required for Order Support
To help us track your order faster, please share the following details when contacting customer support:
Order Number
Registered Mobile Number
Email Address Used While Ordering
Product Name
Date of Order
Payment Status
These details help our team find your order and assist you properly.
Order Status Meaning
Your order status may show different stages during the order journey.
Order Confirmed
Your order has been placed successfully and received by our system.
Processing
Your order is being prepared, checked and packed for dispatch.
Dispatched
Your order has been handed over to the courier partner.
In Transit
Your order is on the way to your delivery location.
Out for Delivery
The courier partner may attempt delivery soon.
Delivered
The order has been marked as delivered by the courier partner.
Returned to Origin
The order may have been returned to us due to failed delivery attempt, incorrect address, unavailable customer, refusal of delivery or courier issue.
Delivery Delay
Sometimes, delivery may take longer than expected due to reasons beyond our control.
Delivery may be delayed because of:
Courier delay
Weather conditions
Public holidays
High shipment volume
Incorrect or incomplete address
Unreachable mobile number
Local delivery restrictions
Remote location serviceability
Transport or operational issues
If your order is delayed, please contact our support team and we will help you with the available shipment update.
Wrong Address or Contact Number
Customers are requested to provide a complete and correct delivery address at the time of placing the order.
If you entered a wrong address or incorrect mobile number, please contact us immediately.
If the order has not been dispatched, we may try to update the details. If the order has already been dispatched, address change may not be possible and additional shipping or re-dispatch charges may apply.
Failed Delivery Attempt
If the courier partner is unable to deliver your order because the customer is unavailable, address is incorrect, phone number is unreachable or delivery is refused, the shipment may be returned to us.
If the order is returned to us, re-dispatch may be possible after confirmation and payment of additional shipping charges, if applicable.
Evig Glans Paris will not be responsible for failed delivery caused by incorrect customer details or customer unavailability.
Damaged Package During Delivery
If the package appears damaged, opened, tampered with or leaked at the time of delivery, please record a complete unboxing video before opening the package.
For any claim related to damaged product, leakage, broken bottle, wrong product or missing item, a clear and complete unboxing video is mandatory.
The unboxing video must show:
The sealed package before opening
The shipping label clearly visible
The full opening process without any cut or pause
The product and packaging inside
The issue clearly visible
Claims without a proper unboxing video may not be accepted.
Order Marked Delivered but Not Received
If your tracking status shows delivered but you have not received the package, please contact us as soon as possible.
Before contacting us, please check:
If someone at your address received the package
If the courier partner called you
If the package was delivered to security, reception or a family member
If the delivery address entered was correct
After receiving your complaint, our team may coordinate with the courier partner and try to get further delivery details.
Please note that courier investigation may take time depending on the courier company.
Payment Done but Order Not Showing
If your payment was deducted but the order was not confirmed, please contact us with payment proof.
Please share:
Full Name
Registered Mobile Number
Email Address
Payment Screenshot
Transaction ID
Date and Time of Payment
Amount Paid
Once verified, the payment may be adjusted against your order or refunded as per the situation.
Contact for Order Tracking Support
For any tracking or delivery related support, please contact:
Customer Support Email: supportevigglans@gmail.com
Phone: +91 8299687077
General Email: evigglans@gmail.com
Instagram: @evigglans_perfumes
Please mention your order number and registered mobile number for faster assistance.
Company Information
Brand: Evig Glans Paris
Parent Company: HOUSE OF FM PARIS
Manufactured by: Arabian Fragrance
Hodi Bunglow, Varyavi Bazar, Surat, Gujarat 395003
Marketed by: HOUSE OF FM PARIS
S-3, Kashiraj Apartment, Kamachha, Varanasi, Uttar Pradesh 221010
Evig Glans Paris is committed to delivering every fragrance with care, safety and trust.